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Agent Survey Form
Dear NAPS Education Partner, Thank you for your continued partnership and support in representing NAPS and assisting prospective students with their study journey. As part of NAPS's ongoing Education Agent Management and Compliance Framework, we are conducting this Agent Survey to ensure that our education agents have access to accurate and up-to-date information and that our recruitment and marketing practices continue to meet NAPS requirements and applicable Australian regulatory standards. The purpose of this survey is to: - confirm your understanding of current NAPS course and admission information; - ensure that information provided to prospective students is accurate and up to date; - review marketing and recruitment practices; - identify any areas where additional information, training or support may be required; and - obtain your feedback on working with NAPS. Important: This survey is an official NAPS agent monitoring and compliance activity. Please ensure that the information provided is accurate and reflects your agency's current practices. Completion of this survey does not replace the requirements of your Agent Agreement or applicable Australian regulatory obligations.
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Agent
Section 1

Agent Information, Responsibilities & Knowledge

Name of person completing this survey *
Position *
Email *
Primary Market Country *
Approximately how many staff members currently provide counselling or recruitment advice regarding NAPS ? *
1
2-5
6-10
More than 10
How do you ensure your staff have access to current NAPS course and admission information? *
NAPS Updates/Emails
NAPS Website
Agent Portal/Materials
Regular internal breifing
Other
How frequently does your agent review the information used by staff when counselling students about NAPS *
Monthly
Quarterly
Every six months annually
Whenever NAPS provide an update
None
Other
Section 2

Ethical Recruitment

How does your agency ensure that students receive accurate information before deciding to apply to NAPS? *
Internal counselling procedure
Staff training
NAPS information/training
Other
Other
How does your agency ensure that students understand the course they are applying for, including the nature and level of study? *
Explain course structure and requirements
Provide NAPS course information
Discuss the course and answer questions
Use a combination of these
Other
How does your agency assess whether a proposed NAPS course is appropriate for a student's academic background, experience and study goals? *
Review academic background
Discuss study and career goals
Consider background and goals
Refer to NAPS when needed
Use a combination of these
Other
Does your agency have internal procedures for identifying and managing situations where a student's interests may conflict with the agency's commercial interests? *
Yes
No
Currently developing
Unsure
Does your agency have a process for identifying and declaring potential conflicts of interest when advising students? *
Yes
No
Unsure
Section 3

Student Counselling & Suitability

How does your agency determine whether a student understands the academic commitment required for their chosen course? *
Discuss course workload and requirements
Provide course information
Confirm the student’s understanding
Use a combination of these
Other
How does your agency assess whether a student is likely to be able to meet the academic requirements of their proposed course? *
Review previous qualifications and results
Consider English proficiency and academic background
Discuss study experience and readiness
Refer to NAPS when required
Use a combination of these
Other
Review previous qualifications and results Consider English proficiency and academic background Discuss study experience and readiness Refer to NAPS when required Use a combination of these *
Explain that employment or migration outcomes are not guaranteed
Provide general information about the course
Refer to official migration or employment sources
Discuss study goals and course suitability
Use a combination of these
Other
Does your agency clearly explain to students that visa, migration and employment outcomes cannot be guaranteed by NAPS or the education agent?
Yes
No
Unsure
Section 4

Sub-agents & Third Parties

Does your agency use any sub-agents, referral partners or other third parties to recruit students for NAPS? *
Yes
No
If Yes: How does your agency monitor the conduct and activities of your sub-agents or third-party recruitment partners?
How do you ensure that your sub-agents provide students with accurate information about NAPS? *
Provide sub-agents with official NAPS information
Require use of current NAPS-approved information
Update sub-agents when information changes
Check with NAPS when clarification is needed
Monitor or review information provided
Use a combination of these
Do not use sub-agents
Other
Have any concerns or complaints relating to a sub-agent or third-party representative been raised during the past 12 months?
No
Yes
If Yes: Provide Details
Section 5

Student Feedback & Concerns

How frequently does your agency receive feedback from students you have referred to NAPS? *
Regularly
Occasionally
Only when a problem occurs
Rarely
Never
During the past 12 months, have any students referred by your agency raised concerns about their experience at NAPS? *
No
Yes
Unsure
If Yes, what was the main nature of the concern?
How does your agency normally respond when a student raises a concern about NAPS? *
Listen and clarify the concern
Provide information or assistance
Refer to the relevant NAPS staff
Follow up with NAPS if needed
Encourage the student to contact NAPS directly
Use a combination of these
Other
Are there any recurring issues that you believe NAPS should be aware of? *
Yes
No
If Yes; What is the Issue
Section 6

NAPS Support & Feedback

How satisfied are you with the following aspects of your relationship with NAPS? *
AreaExcellentGoodFairPoor
Communication with NAPS
Application support
Admissions team
Offer/CoE processing
Marketing support
Academic information
Student support information
Response time
Overall partnership
What does NAPS currently do well in supporting your agency? *
Responsive and timely communication
Clear course and admission information
Support from the admissions team
Support from the marketing team
Easy application and enrolment process Regular updates about courses and requirements
Availability of NAPS staff when assistance is needed
Student support and welfare services
Marketing materials and resources
Overall relationship with our agency
Nothing specific / No feedback
Other
What could NAPS improve to better support your agency? *
Faster communication and response times
Clearer course and admission information
More regular updates about changes to courses or requirements
Better communication between NAPS departments and agents
More marketing materials and promotional support
More training or information sessions for agents
Easier application and enrolment processes
Better support for student enquiries
Better feedback on applications and student progress
More regular communication with our agency
No specific improvements needed
Other
Section 7

Compliance Declaration

Please confirm the following: *
ComplianceYes
I confirm that the information provided in this survey is accurate and reflects my agency's current practices.
I understand that my agency is responsible for providing students with accurate and appropriate information when representing NAPS.
I understand that my agency must comply with the terms of its agreement with NAPS and applicable Australian education agent requirements.
I understand that NAPS may use the information provided in this survey as part of its education agent monitoring, review and continuous improvement processes.
Additional Comments

* Required fields